COVID-19

Huggins Dreckman Insurance is still open and ready to help you.  The best way to reach us is email or phone.  If you'd like to come to the office please call to let us know you are on your way as we have a very limited in office staff right now.  You can reach us at:

Stan Dreckman - stan@hdinsure.com
Sharon Dodd - sharon@hdinsure.com
Michael McAlister - michael@hdinsure.com
Theresa Roque - theresa@hdinsure.com
Jolynn Mahoney - jolynn@hdinsure.com

In response to the COVID-19 pandemic, many insurance carriers have established online resources that you may find helpful including FAQs that address billing concerns and policy coverage questions. Please click on the following links to access the most recent messages from our carrier partners: 

The Hartford
Liberty Mutual and Safeco
Travelers

From the President of Safeco:

  • We are prepared to waive late fees for any customer who is unable to make a payment on time due to COVID-19. Our billing customer service representatives will have the authority to adjust the customer’s current bill and to waive any late fees your customer incurs after March 1, 2020.
  • If a customer calls you stating their employment or business has been impacted due to COVID-19 and they are having trouble making a payment, please contact Safeco Insurance at 877-566-6001 or the Liberty Mutual Business Insurance Service Center at 866-290-2920.
  • We want to make it easy for you to find our latest updates and agent resources regarding COVID-19. We are building out a resource page to house all of this and will send more information as soon as it’s complete.
  • For more information Liberty Mutual and Safeco

From Mercury’s Management Team:

  • Coronavirus COVID-19 has created a lot of uncertainty throughout the world, but we want to assure our customers and agents that we're doing everything possible to ensure you continue to receive the excellent service for which Mercury is known. Wait times might be a little longer than normal, but be assured that we will be here when you need us.
  • Customers can use the customer portal to obtain policy information and documents, or to make a payment. Our team is also ready to help customers reporting a claim.
  • For those customers who may need some assistance due to financial difficulties, our team is available to discuss ways we may be able to help, which may include waiving fees, changing payment plans or making other payment arrangements. For assistance reporting a claim or making a payment, simply call (800) 503-3724.
  • Though we are in the middle of turbulent times, we are confident we can weather these challenges by working together

From Oregon Mutual’s Management Team:

In this difficult and uncertain time, we understand some of our members may be facing financial challenges. As you become aware of situations with our mutual clients having difficulties with payments due to COVID-19, please contact our Customer Service Department. Our team is here to help work through billing options for those facing hardships related to COVID-19 including:

  • Placing a 30-day hold on cancellations for non-payment of premium for those policyholders experiencing hardships related to COVID-19. This is not a waiver for those payments due during this time.
  • Waiving late fees.
  • Removing accounts from recurring electronic payment methods when necessary.
  • Adjusting payment schedules when possible.
  • As always, we remain committed to meeting the needs of our members and encourage you to contact our Customer Service team at 800-409-3814 for billing assistance.

Travelers: Taking Care of Our Customers

  • Travelers is offering billing support to its customers who are financially affected by the actions being taken to reduce the spread of COVID-19. Should you have questions on setting up special billing arrangements, please contact us at the following numbers:
    • For Personal Insurance: 1-800-842-5075
    • For Business Insurance or Bond & Specialty Insurance: 1-800-252-2268
  • For more information Travelers

We are working with you; we are all in this together.  We will be open, in one format or another, and we are here to help you.